Recognized for exceptional customer experience, Total Choice Communications, Inc. specializes in providing our clients with top-of-the-line network solutions while providing first-class support at no additional cost to our clients. We are a one-stop-shop for all your telecommunication needs. Our promise is to always take the time to get to know our clients as we are highly invested in their success.
Stop wasting time gathering quotes, researching providers, and waiting on hold with customer support. As an independent agent, we’re able to provide competitive rates and ensure you’re getting the most out of your contracts without overpaying or missing out on features. We know how vital these services are to your business, that’s why we offer 24/7 support.
effective communications NATIONWIDE
Total Choice Communications helps clients across the United States. Whether you have five locations in one county, or 500 across several states, we can design and implement solutions that help your business succeed. When you have more than one location, our network of professionally certified technicians ensures seamless communications with providers for physical installations, training and support needs.
areas of SPECIALTY
VARIETY LEADS TO INNOVATION
Since 2003, we’ve worked with businesses and organizations including car dealerships, attorneys, healthcare providers, banking and finance institutions, restaurant franchises and more. This variety has afforded us deep knowledge and expertise that we can implement when developing solutions for you. With over 100 years of collective experience, the TCC team is your single-source solution for all of your telecommunications needs.
MEET THE TEAM
With 20 plus years of Telecom experience, I am well versed in all technology offerings to date. With an in-depth knowledge of UCaas, Fiber, Security, AI, SD-WAN solutions and more, I am here to fully support our clients from consultation to design and implementation. I am a high energy individual with a passion for doing what is right the first time – always delivering on what is promised. My goal is to offer white glove service with first class experience. I am a proud husband of 32 years with two beautiful daughters, two son-in-law’s and two grandkids. I love college football, water sports, fitness and my labradoodle, Sophie. I am an avid University of Alabama fan – Roll tide!
Manage overall operations and am responsible for the effective and successful management of labor, productivity, quality control, safety measures, and providing seven-star customer service to our clients. I love to travel and spend time with family!
Responsible for overseeing project life-cycle from contract signed to customer serviceability. Concurrently manage multiple projects and work closely with senior leadership, utilizing SaaS. Directly responsible for the successful planning, coordination, and execution of highly complex network service projects – specifically, SD-WAN (VeloCloud, Cisco, Fortinet). I am a wife, mother, and lover of all animals – you can most likely find me watching football on a Saturday with friends & family. Roll tide!
Responsible for working trouble tickets for our customers. I troubleshoot with customers and carriers on an hourly basis to restore services quickly and efficiently. Always performing white glove service for all customers to ensure quality service and quick restoration. I am a dog mom who loves to travel, bake, and be outdoors. I enjoy spending time with family and friends around a bonfire enjoying Georgia football and s’mores!
Manage critical outages, service disruptions and network downtime. Identify and satisfy the technical support and service for the customers’ needs. Answer incoming calls and emails to provide support to clients experiencing IT problems of all kinds. Troubleshooting hardware and software, network connectivity and other equipment issues as needed. I am a proud shopaholic who is very outgoing and athletic. I am also a huge foodie and love trying new restaurants whenever I can!
Responsible for all repair requests and support on weekends. I am available from Friday evening until Monday morning. I have in-depth knowledge of SD-WAN, (including Cisco, VeloCloud, and Fortinet), and I have hands-on experience with porting, routing, translations, and transport. I live in Florida and miss my family in New York.
Support all store services and interface with the carriers for any service events during the off hours from 5 pm to 9 am Monday to Friday. Work closely with our senior team members on days on any overnight trouble or activities. I am a US Air Force Veteran and have been in the telephony industry for over 30 years. If not at work, I can be found on the golf course or working on my land.